Working With Us

At Paulson’s Audio/Video, we provide complete, personalized electronics sales and service. Whether you seek a live demo of the latest in OLED 4K TVs to pick one to take home, or you want a full run down on integrated smart home control – we do it all.

We offer a variety of convenient ways to work with us. We can come to you for an in-home or office consultation to get an overview of your needs and wishes. Or, you can visit our retail showroom and take a tour for a full, hands-on experience. Here, we have many technologies to see, plus the largest TV and flat screen display in all of Metro Detroit!


If you decide to work with our custom electronics team, here is the typical flow to expect for your project:

  • Consultation: consult with you on your goals, how you live and what features and technologies you seek
  • Proposal: create a personalized proposal just for you, no matter how small or large your project or budget is
  • Review/Finalize Proposal: meet to review our proposed solution and ensure it meets your vision, and make changes or additions. This results in a final proposal
  • Contract Signed/Deposit: after agreement on design, products and pricing, we collect a deposit, and begin our ordering, scheduling and installation
  • Client Care Contact: our installation coordinator contacts all parties involved to ensure smooth project (builders, contractors, electricians, etc.)
  • Scheduling: behind the scenes, we order and stage your products, and when all wire and pieces are ready, we schedule the project usually done in phases
  • Installation: Typically done in phases such as pre-wire, trim out and final installation, with personal demo on use of your new system
  • Follow up: One of most important parts is closing the loop by our Salesperson to ensure you are satisfied and to get any questions answered
The Paulson's Story